1. Shipping Policy
Orian Store is committed to delivering your orders in a timely and reliable manner across Pakistan.
Order Processing: Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time: Standard delivery time is 3–7 business days, depending on the customer’s location. Remote areas may require additional delivery time.
Shipping Charges: Shipping charges, if applicable, are clearly displayed at checkout before order confirmation.
Cash on Delivery: Cash on Delivery (COD) is available nationwide. Customers are requested to provide accurate delivery details to avoid delays or cancellations.
Delivery Delays: While we strive to meet estimated delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or public holidays.
2. Return and Refund Policy
Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair return process.
Eligibility for Returns: Products are eligible for return if they are damaged, defective, or incorrect at the time of delivery.
Return Request Timeline: Customers must report any issue within 48 hours of receiving the order. Requests made after this period may not be accepted.
Condition of Returned Items: Returned products must be unused, in original packaging, and in the same condition as received.
Refund Process: Once the returned item is inspected and approved, refunds will be processed accordingly. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.
Non-Returnable Items: Certain items, including personal use products and accessories, may not be eligible for return unless damaged or defective.
3. Privacy Policy
Orian Store values your privacy and is committed to protecting your personal information.
Information We Collect: We collect personal details such as name, phone number, email address, and shipping address solely for order processing and customer support.
Use of Information: Your information is used to process orders, communicate order updates, and improve our services. We do not sell or share customer data with third parties for marketing purposes.
Data Security: We implement appropriate security measures to protect customer information against unauthorized access, alteration, or disclosure.
Third-Party Services: Trusted third-party services such as payment gateways and courier partners may access limited information strictly for service fulfillment.
4. Terms and Conditions
By using Orian Store, you agree to the following terms and conditions.
Product Information: We strive to ensure all product descriptions, images, and prices are accurate. However, minor variations may occur due to lighting, display settings, or product updates.
Order Acceptance: Orian Store reserves the right to accept or cancel any order at its discretion, including orders with incorrect pricing or incomplete information.
Pricing and Payments: All prices are listed in Pakistani Rupees unless stated otherwise. Payment options include Cash on Delivery and other methods displayed at checkout.
Limitation of Liability: Orian Store shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Policy Updates: Orian Store reserves the right to update or modify these policies at any time without prior notice. Changes will be effective immediately upon posting on the website.